Venue Support
Empowering our pubs to deliver extraordinary hospitality experiences.
The Venue Support Team exists to empower our venues to thrive. Our leaders and specialists bring deep expertise and genuine care, providing the strategy, tools, and support that empower our teams to deliver extraordinary hospitality and lasting success.
Based in Sydney, with team members in Brisbane, we stay close to our venues – working side by side with our teams where our impact matters most.
Operations
Our Operations Team ensures every venue runs at its best. They guide our teams to uphold the highest standards in service, presentation, and financial performance. The leadership of this team drives operational excellence, aligned with our values.
Food, Beverage, and Customer Experience
Our Food, Beverage, and Customer Experience Team brings a wealth of experience from some of Australia’s leading hospitality groups. Their expertise shapes our strategy and defines the standards that keep our venues performing at their best – always serving what our communities love. They lead training, product selection, menu innovation, new launches, and crafting experiences that inspire loyalty and connection with our customers and communities.
Gaming, Digital, and Technology
Focused on innovation and insight, our Gaming, Digital and Technology team enhances how we connect, serve, and entertain. With deep experience and a people-first approach, they manage our systems, apps, and data to create smooth, supportive digital experiences for our teams and guests alike.
Marketing
Our Marketing team builds and strengthens our brands through creative storytelling, engaging campaigns, and community connection. The team shapes both online and in-venue experiences that attract, delight, and retain our customers.
Property
From historic icons like Hotel Brunswick and Willoughby Hotel to new developments, our Property team designs and maintains welcoming spaces where communities come together. Their work ensures every venue looks and feels like a place people love to gather.
Finance
Providing insights and guidance that support growth and stability across the business. The Finance team underpins daily operations, future planning, giving our leaders the confidence to focus on people, performance and extraordinary experiences.
